The basic rule of business has always been the relationship between the companies or parties. The relation between the seller and the client is a much talked about topic and let’s say it is indisputably quite essential as well. It has the power to make or break a business deal. It can either help the vendor gain huge appreciation or can pull down the reputation to pieces. If you manage the seller-client relationship correctly, then it can be quite fruitful for both the parties. So how can you make sure that you are behaving the right way to make your vendor-client relationship strong and professional? Here are some tips to help you along the way!
The basic dilemma that always arises between two parties is due to unclear communication. Thus, it should be assured that both the parties talk to each other often and communicate about the work progress every other day. Ever meeting, deal or phone call that you make must be started and ended with good intentions. You agenda must be clarified at the beginning and the outcome should be delivered until the end clearly. Many times, two companies get into bad terms on the statements “he said it or she said that”, which lead to bigger issues. To avoid it, effective communication is really important.
When you first start to work with someone, make sure you give them a round of what you are expecting from them and likewise, understand what they expect from you. From all major and minor issues, you must be clear about each tiny detail and expectation. The best way to create a disaster with a vendor or client is to not clarify the set of expectations on the first meeting. You might just end up with the biggest blunder of your life. So don’t do that!
You need to see one another as partners!
Once you understand the fact that success for both side clients and agencies will only come in the case of working together as partners, will make you lead the business world. Unity is a great key to success. Agencies or parties should be honest and clear about all things and meetings with one another. A single point that is hidden from either side can cause a chaos.
Clients need to keep in mind that the agency they are working with is not their slave or an order taker. Even when you want your goal to be achieved, the agency will work to make it happen and sometimes you get to learn much more.
For the agencies, you must learn not to make your client feel like an outsider. You need to bring them to light with your business and processes so that they can work better with you to achieve what they want to.
Working on these three key factors or tips, can help you gain a good client-vendor relationship which is the ultimate key to success in the business world.